What is the delivery time?

Shipments go out Tuesday to Saturday. We strive to process your orders within 2 – 3 business days. 

Can I return or exchange an item that I have purchased? 

Yes. In case you are not fully satisfied with your purchase and you need to return it, please be aware of the fact that all items must be returned in the condition that they were received: unused, undamaged, in original packaging. We only return or exchange regular priced items, unfortunately sale items cannot be exchanged or refunded. 

How do I return or exchange an item?

If your item meets the required conditions, you do the following:

  • send an email to info@subtiel.be to get your authorization for returning your item to Subtiel,Werchtersesteenweg 3, 3150 Haacht, Belgium. 
  • return your item within 14 days from the day you receive it.

When we received your returned item and inspected it, we will send you an email and process your refund.

Do I pay for the return shipping charges?

When you return or exchange your item, you must cover the shipping charges. We do not refund shipping charges, unless the return is due to a mistake on our behalf. If you receive a refund, the cost of return shipping will be deducted from your refund.

What is PayPal?

PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It's accepted by merchants everywhere, both on and off eBay.

Is it safe to use?
PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

Why use PayPal?

  • Make purchases or send money with PayPal – it’s free
  • Shop and pay conveniently by saving your information with PayPal
  • PayPal is accepted by millions of businesses worldwide and is the preferred payment method on eBay

How can you contact us?

Subtiel store: Werchtersesteenweg 3, 3150 Haacht
Phone: + 32 495 94 40 93
E-mail: info@subtiel.be
Facebook: subtiel
Instagram: @subtielhaacht